Terms of Trade

Booking policy, terms and conditions

This page contains important information. Please take the time to read it thoroughly. You should note that our classes are busy during the school holiday periods. We do have an active waiting list, but recommend that to avoid disappointment you book your chosen class as early as possible.

Our booking and cancellation policy is as follows

  • No refunds, credits or transfers will be given for cancellations for classes made within 5 working days of your booking.
  • No refunds, credits or transfers will be given for cancellations of Venue Hire bookings within 10 working days of the booked date.
  • We reserve the right to cancel/postpone classes/ courses and will issue a full refund or credit note for a booking, with the exception of bookings made with gift vouchers, see below.
  • No shows or last minute cancellations are not refunded, transferred or credited.
  • We reserve the right to refuse bookings.

Classes

  • We do not accept bookings without payment in full.
  • Our booking system accepts bookings via the website on a first come first served basis.
  • When you have requested a booking it will be confirmed with an email from us. No further communication will be made by KidzKitchen but please do feel free to call us to check your booking if you need to.
  • We like to start our classes promptly at the advertised time.

Bookings made with gift vouchers

  • Gift vouchers are valid for 3 months from the purchase date.
  • Classes must be booked and taken within that time.
  • We do not extend the validity date of vouchers, so please ensure that the recipient is able to attend classes at KidzKitchen within this time before you purchase to avoid disappointment. Absolutely no exceptions.
  • We are not responsible if your chosen date is unavailable.
  • We reserve the right to cancel/postpone classes and will issue a new gift voucher for the next available class.
  • We do not issue cash refunds for gift vouchers in any circumstances although you can purchase goods at KidzKitchen with them.

NB: It is the responsibility of the gift voucher holder to contact us to book their chosen class. We recommend they do this as soon as possible upon receipt of the gift voucher to avoid dissapointment as we are unable to extend the life of the gift voucher to cover fully booked classes.

Venue Hire

  • We do not accept bookings without a 50% deposit.
  • We are happy to hold a chosen date for a maximum of 2 working days, after which, if not confirmed with a deposit we will offer to other clients without notice.
  • We do not refund, credit or transfer bookings cancelled within 10 working days of your booking.
  • An $80 administration fee for cancelled, refunded or rescheduled bookings will apply in all cases.
  • Payment must be made in full on the day of the event.
  • Upon paying a deposit to secure your booking you are agreeing to and accepting our terms of trade and the conditions that apply to all Venue Hire bookings.

Terms and conditions of purchase

When you complete your booking through this website you will be asked to check a box that confirms you accept our terms and conditions below. You will not be able to complete your order without checking this box. We have written them again below for your information.

"I have read, understood and agreed to the terms and conditions of booking a class and/or buying a gift voucher. I accept that KidzKitchen and all its staff cannot or will not be held liable for discrepancies, mistakes, malfunctions or lost items of any kind relating to this order. I accept that all correspondence relating to this order will be sent to me by email to the address I have supplied unless otherwise specifically requested in this order by myself. KidzKitchen and all its staff are not responsible and cannot be held liable for my not receiving or reading such correspondence.

I also accept that KidzKitchen and all its staff cannot and will not be held liable for human error in the processing of this order and I have no rights for recourse or "change of mind" beyond those set out in the booking policy, once this order has been confirmed and accepted by KidzKitchen".

In short...

When you book a class or buy a gift voucher you accept and agree to our terms, conditions and booking policy set out above.

You are responsible for checking and reading your emails that you will receive from us.

You are responsible for turning up to the class/es you have booked, on the day and at the advertised time of that class.

You will notify us if you wish to change or cancel your booking in the time set out above. If you don't, you will not be eligible for a transfer, credit or refund whatsoever.

We are a business and every effort will be made to ensure that you are happy, however, we won't be able to bend these terms for explanations or excuses for not showing up to a class or cancelling your booking inside the times above.

If you have more questions about any of these terms and conditions please feel free to call us before you book your class. We'd rather clarify things for you in the beginning rather than explain these terms again after the fact.

Our booking policy is very strict and we do not make exceptions to it.